Bose qc35 firmware versions update#
Bose qc35 firmware versions upgrade#
Bose qc35 firmware versions software#

YouвЂ™ve got customers swearing up and down that something has gone awry with their pricey headphones, and youвЂ™ve got Bose saying thereвЂ™s no reason that should be the case. Still, it all makes for a very frustration situation.

Bose qc35 firmware versions upgrade#

ItвЂ™s easy to go all conspiracy and accuse Bose of sabotaging its old headphones so youвЂ™ll upgrade to the new ones, but thatвЂ™s quite frankly silly and would trash the companyвЂ™s product reputation.

Bose qc35 firmware versions update#

Even if itвЂ™s not the firmware itself, something in BoseвЂ™s update process might be throwing a wrench into NC performance. There are enough angry posts to make it pretty apparent that something is going on. Nothing leads me to think that QC35 II owners are making this problem up or imagining things. Additionally, downgrading firmware in some cases may not only remove newly added fixes or features, but sometimes security enhancements or other critical bug fixes.вЂќ

Last October, an employee wrote вЂњwe have seen cases where installing older versions of firmware can create unexpected behavior in a product and negatively impact or reduce functionality. вЂњIf anyone experiences issues, theyвЂ™re encouraged to reach out to Bose support.вЂќД«ose discourages customers from downgrading the firmware on their headphones.

Bose qc35 firmware versions software#

вЂњNo changes were made to the noise cancellation performance of the QC35II or ANR toggling within the app with the latest software update,вЂќ Bose said. A spokesperson told The Verge by email today that the QC35 II product team is вЂњaware of the complaints,вЂќ but the company is adamant that it didnвЂ™t adjust or alter noise cancellation in any way with the 4.5.2 firmware. Will see how things turn up after some days of testing.вЂќ One user came up with a fairly complex reset and reinstallation process that seems to have done the trick for their unit and other QC35 II owners as well - but not everyone.Д«ut hereвЂ™s the thing: Bose says that none of this should be happening and that no customers should be experiencing any loss in noise cancellation effectiveness. вЂњAs soon as I completed the update i reset the headphones and all seems to be working fine, ANC included. вЂњTook a leap of faith and did the update,вЂќ another forum poster wrote. Not all QC35 II customers are running into the same troubles. вЂњThis is true happened to me today, auto updated thru bose connect app while I was at Starbucks, and I immediately noticed the degradation in ANC, now I can hear peopleвЂ™s conversations on the other side of the coffee shop, while on high NC setting,вЂќ a Reddit user wrote earlier this month. There are a lot of these complaints, with some of them claiming that the loss in noise cancellation actually began even earlier with firmware 4.3.6. вЂњVery disappointed with Bose as I only purchased these headphones in April and they are basically useless to me now on my commute and in the noisy open office.вЂќ вЂњI created an account just to post that the 4.5.2 firmware update has totally destroyed the ANC on my pair of QC35 II too,вЂќ one person wrote. If you want more background, read this extremely long, comprehensive thread at BoseвЂ™s customer forums that discusses the issue in detail.

Outside noises are now easier to hear, whereas they were mostly hushed and inaudible before the update. Over the last few weeks, many owners of the Quiet Comfort 35II headphones have been insisting that a recent firmware update has noticeably worsened the level of noise cancellation. I'm in the middle of reviewing the new Bose Noise Canceling Headphones 700, but before wrapping that up, I felt it was necessary to address an ongoing situation with the company's previous set of headphones.